Support
Questions, bugs or ideas? We read every message.
Contact us
Email intistudio.support@gmail.com. You can also use the Feedback option in the app, which opens your email app with your device model, Android version, app version and language filled in, so we can help faster. Attaching a screenshot is optional.
Troubleshooting
The scanner is unavailable or won't start
- The document scanner is provided by Google Play services (Google ML Kit). It is not available on devices without Google Play services.
- On first use, Google Play services may need to download the scanner module. Connect to the internet once, wait a moment and try again. Your images are not uploaded.
- Update Google Play services and the Google Play Store app, then restart your phone.
- As an alternative, take photos with your camera app and use Images → PDF.
Where are my files saved?
All results are saved to Download/Docuro. Open them from My files in the app or from your device's Files app under Download → Docuro. On Android 8.0–9 Docuro asks for storage permission once so it can write to this folder.
Password-protected PDFs
- Docuro asks for the password when you open a protected PDF. The password is used only to open that file and is never stored, so you will be asked again next time.
- Docuro cannot recover, remove or bypass a password you don't know.
- If a correct password is rejected, check the keyboard language and Caps Lock, then try again.
Other tips
- Merge accepts up to 10 PDF files at a time. Merge in batches for more.
- Very large files take longer on older phones. Keep the app open until the progress finishes.
- To change the app language, use Settings inside Docuro, or on Android 13+ Settings → Apps → Docuro → Language.
Privacy questions: see the Privacy Policy and Delete your data.